Operating and maintenance instructions

If the original network connection of the devices has changed or been lost and the Alarm light is flashing or lit, the devices must be reset to factory settings before installing the application. The front cover of the devices is removed, and under the black rubber, DIP switch number 4 is toggled once to the left and back to the right.
The devices must be connected to a 2.4 GHz Wi-Fi network. The devices will not work on a 5 GHz network.

1. Connect with your phone to the ventilation unit's Wi-Fi network (usually FAN: + letter and series of numbers which is also on the unit). (Password: 11111111) (8x 1)
2. Open the Fresh app, select ”Home network” from the menu, and press the magnifying glass icon.
3. Device found. Press the pen and copy or write down the device serial number.
4. Press the gear icon on the right and click ”Manage via cloud server”
5. Select ”Wi-Fi settings” from the menu, click on the ”Client” section, enter your home network's Wi-Fi name and password, and click apply.
6. Select ”Via cloud server” from the menu and press the plus icon in the bottom left corner.
7. Type the name you want for the device, on the second line the copied serial number of the device, and on the last line the password: 1111 (4x 1)
8. The device should now be adjustable. After this, the Flow units are paired together according to the user manual. Spin devices do not need to be paired as they operate independently.
   

Adding other devices to the app can be done by starting the instructions from the beginning.

Change the filters at least every 3 months.

• When the replacement time expires (90 days), the filter replacement indicator turns on (Filter)
• The filter timer is reset by long-pressing the middle button on the master unit.
• Pull the fan unit out of the lead-through pipe to clean the external filter.
  • The square filters of the Freshin Spin device can be found under the front panel.
  • Even regular maintenance does not completely prevent dust from accumulating in the heat exchanger.
• Clean the heat exchanger regularly to maintain its efficiency.
• Clean the heat exchanger by vacuuming it at least once a year.

Watch the filter replacement video below.

The instruction manual is at the bottom of this page. You can read the instruction manual on this page or download it using the downward-facing arrow in the top corner of the manual or the ”Download” button below the manual.

Open the user manual from this link

Press the middle button (heat recovery mode) of the three buttons on the side of the device and hold it down until you hear a beep.

Open the device cover by pressing down the two white buttons on the side of the device and gently pulling the cover toward you.

Sometimes the lid can get stuck on the tab at the bottom, in which case you can gently help it along with your finger. The lid will come off, even though it can sometimes be tight.

The spin device can be completely closed by pressing the four corner pins located in the air gap with your index fingers from the sides of the pins, causing the front panel to detach. After this, remove the filter frame by pulling it toward you.

When this is done, put the front panel back in place and push it closed so that the air gap closes.

See the section ”How to replace the battery in the device and when?”, if this does not help, open the cover and pull out the switch, check that both impellers rotate without obstruction.

Also check that all wires are connected to the connector and the connector is properly in place.

It is currently recommended that filters be replaced every three months to ensure the long-term operation of the equipment, maintain its performance, and keep the indoor air healthy.

New filters and maintenance agreements can be ordered by calling Freshin's customer service at 020-730-3650.

The alarm light is likely flashing due to poorly connected wires. Check by pulling on each individual wire to ensure they are in place.

If the problem persists, please call our customer service at 020-730-3650.

Connecting the Freshin ventilation unit to your home network allows you to control the device via a mobile app. Follow the instructions below:

1. Download the Freshin app:
   • Search and download Freshin APP -app from your smartphone's app store:
     • Android: Google Play Store
     • iOS: App Store
2. Start the device:
   • Make sure the Freshin device is turned on.
3. Open the app and connect the device:
   • Open Freshin app
   • Follow the instructions provided by the app to add the device:
   • Select “Add new device” or similar alternative.
   • The app is searching for nearby devices; select yours Freshin -your device from the list.
4. Connect to the home network:
   • When prompted by the app, enter your home network (Wi-Fi) name and password.
   • Make sure your smartphone is connected to the same Wi-Fi network to which you want to connect the device.
5. Complete the installation:
   • Wait for the device to connect to the network.
   • Once the connection has been established, you can manage the device via the app.

Note:

• Make sure your router supports the 2.4 GHz Wi-Fi frequency, as some devices do not support the 5 GHz frequency.
• If you experience problems with establishing a connection, check the device user manual for more information or contact Freshin to customer support.

The results are visible In the Airthings app, when you open the app and select your own measuring device. Indoor air curves can be viewed with different measurement parameters, such as carbon dioxide and moisture, by changing the view by pressing their icons. The measurement time period can be changed by selecting from the options 3H, 12H, 24H or 1D.

1. Turn off the device and detach the front cover and the connectors from each other.
2. Pull the shifter out and check that the filters are clean.
3. Vacuum the exchanger and shake it gently to remove any loose debris.
4. Put the shifter back in place and restart the device.
5. If the problem persists, please contact our customer service at the number 020-730-3650.

1. Download the app: Find and download the Freshin app from your smartphone's app store (App Store or Google Play).
2. Register: Open the app and create a new user account by entering your email address and creating a password.
3. Connect to device: Make sure your device is plugged in and Bluetooth is on. Follow the instructions in the app to connect it to your Freshin ventilation unit.
4. Configure settings: Once connected, you can adjust device settings, such as ventilation power and timers, directly through the app.

Detailed instructions and potential updates can be found in the Freshin help center.

1. Turn off the device and unplug it from the power source.
2. Open the front panel of the device to access the control panel.
3. Find the “Reset” button from the control panel.
4. Hold the “Reset” button for 5 to 10 seconds, until the device beeps or the indicator lights flash.
5. Release the “Reset” button and wait for the device to restart.

Please note that restoring factory settings will erase all custom settings, and the device will need to be set up again.

Detailed instructions can be found in the device's user manual

The battery is replaced approximately every two years or when its charge is low. The need for replacement is indicated by the device Flashing alarm light and an icon in the mobile app. A low battery level may cause disruptions in the operation of the weekly timer.

Battery replacement:

1. Turn off the device before the exchange.
2. Open the front panel and the control circuit board cover.
3. Remove the old battery and insert a new one (battery type: CR1220).
4. Close the lid and the panel.
5. Reset the date and time.

When the battery has been replaced and the settings restored, the device will function normally.

Santander always sends the invoice on our behalf, even if a payment agreement has been made for a single payment. The invoice shows the minimum amount that must be paid, but you can still pay the entire agreed amount at once. Once the entire amount has been paid, the agreement is considered fulfilled and no further invoices will be sent.

The operating and installation instructions can be read and downloaded from the bottom of this page.
Scroll down and read the instructions.